Frequently Asked Questions

Why do I have to create an account?

Once you are ready to checkout, you will be prompted to create an account. Here will be your home for all your details with us, including past orders, storing multiple shipping addresses, recently viewed items, and wishlists for future orders.

What is your turnaround time?

Orders go out in 3-5 business days, but often we can get them out same day or next day. The exception to this is wrapping paper, which is often printed on demand locally here in Buffalo, so will usually ship separately, and can take up to 2 weeks. Because of this, we recommend ordering 12 or more rolls, to maximize the value of your shipping cost (they don't need to be the same design).

Where are your products made?

Nearly everything we sell is made in the USA, most of our products are sourced and produced locally right here in the Rust Belt. Everything is designed by Alyson (no clipart or AI here) and most of it is printed by Nick on our letterpresses and printers here in Buffalo. Anything not made in the US will be noted in the item description, and we only work with companies that have SEDEX & ISO certified factories.

How often can we expect new products?

We release new products 3 times a year, usually coinciding with Market Season. Keep an eye out for emails and/or mailers from us announcing new product launches, usually in January, April, and July. And we'll always have our newest products right on our homepage!

What is your return policy?

We only accept returns for damaged or incorrect products.

Can I schedule this for a future ship date?

Yes, definitely! We are still working out the best way to automate this, but for now please just include a note at checkout indicating what date you would like your order to ship and we will email a confirmation.

Still have questions? Get in touch and we'll be happy to help.